Refund Policy

This Refund Policy applies to purchases made on the TEXION REVERSE AI platform, operated by B TEXION DIGITAL LTD.

1. Subscriptions

Monthly subscriptions are billed in advance and renew automatically. You may cancel at any time to stop future renewals; cancellation stops further billing but does not retroactively refund the current period. Partial-month refunds are generally not provided.

2. Pay-As-You-Go Credits

Credit packages are one-time purchases. Unused purchased credits may be refundable at our discretion within 14 days of purchase, provided they have not been consumed. Consumed credits are non-refundable.

3. Failed or Incorrect Charges

If you are charged in error or a verified payment does not result in the corresponding credits or subscription being applied to your account, we will correct the balance or refund the affected amount.

4. Service Faults

If a billable operation fails due to a fault on our side, the credits for that operation are not deducted, or are restored where applicable, in line with our automated usage handling.

5. Enterprise & Professional Services

Refunds for enterprise engagements and professional services are governed by the terms of the individual quotation or contract for that engagement.

6. How to Request a Refund

To request a refund, contact B TEXION DIGITAL LTD through the enterprise contact form, including your account email and the transaction details. Approved refunds are returned to the original payment method.